Centerburg Technology Center

Insight from our technicians.

Preventative Maintenance

Think about all the other things in your life that you do proactively: You change the oil in your car every 3,000 – 5,000 miles; you put new filters in your heating system at the beginning of the fall; you have an annual physical with your family doctor… Why don’t you perform preventative maintenance on your business technology systems?  Preventive maintenance provides peace of mind, prolongs the life of your technology system investment, and helps maintain efficient business operations.

In order to keep your business telephones, computer network, and computers in good working order, it is important to have a technology professional perform regular service checks. This preventive maintenance also prevents breakdowns, keeps repair costs to a minimum and extends the life of your electronic systems.

Most systems really consist of three major components: the main system unit, peripheral equipment, and the wire that connect them together.   All of these components need to be checked on a regular basis to ensure proper operation.  A quick overview of the three components is provided below.

Main System Unit – Sometimes referred to as the brain or phone box, the main control unit is typically located in the utility closet in a smaller business. For midsize to larger organizations the main control unit is located in the computer network equipment room.  The main control unit consists of the central processor, software programs, common control, input output circuits, switching circuits, analog, digital, and IP station interface equipment.

Peripheral Equipment – Depending on the type of business a variety of telephone sets may be connected to your telephone system. The telephone sets could be plain old single line sets like a common house phone, a multi-line set, a VoIP set, or a mixture of all three.

Wiring – The telephone wire typically a category 3, a category 5, or a category 6 connects the telephone sets to the main control unit.

Bi-Monthly Preventative Maintenance includes:

  • Test and check UPS system
  • Backup of Phones, Voicemail, and Computers
  • Audit of circuits and trunks
  • Review system logs for errors
  • Software upgrades, bug fixes, patches
  • Database clean up
  • Minor moves/adds/changes
  • Remote maintenance set up
  • Check for recalls
  • ID new features available
  • Battery replacement (cost of batteries not included)
  • Review of service history
  • Check the condition of the room environment
  • Replacement of worn or damaged cords

For most phone systems this process takes less than three hours. Larger systems or client sites that include workstations or other installed systems may take longer or require scheduling service after regular business hours.

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